Support & FAQ
Straight answers to the questions we’d want answered ourselves. Can’t find yours? Email hello.getliora@gmail.com — a human reads every message.
Is my health data private? Who can see it?
Your data belongs to you. Symptom logs and Apple Health summaries are stored in an encrypted database where access is restricted to your account. We never sell your data, never share it with advertisers, and there are no third-party ads or trackers in Liora — full details in our Privacy Policy.
What exactly does Liora read from Apple Health?
Only daily summaries of five things, and only if you grant permission: sleep duration, heart-rate variability (HRV), steps, active energy, and weight. Access is read-only — Liora never writes anything to Apple Health — and you can revoke it anytime in iOS Settings → Privacy & Security → Health. Liora keeps working without it; your Weekly Insights just have less to draw on.
Does Liora diagnose anything or tell me what to take?
No, deliberately and always. Liora describes patterns in your own data — “your data shows a pattern of…” — and never diagnoses conditions, recommends treatments, or gives medical advice. It is not a medical device. Every AI-written insight passes a server-side compliance filter that blocks diagnostic or prescriptive language before you ever see it. For medical questions, please talk to a qualified clinician — the Doctor Report exists to make exactly that conversation easier.
How do the Weekly Insights actually work?
Our own code — not an AI — computes the statistics each Sunday: which of your symptoms clustered with short sleep, low activity, and so on that week. An AI model then phrases those findings in plain language; it can’t add, remove, or change them. If you logged fewer than 3 days in a week, Liora tells you honestly that there wasn’t enough data rather than inventing a pattern.
Do I need an Apple Watch?
No. Liora reads whatever is already in Apple Health — from an iPhone alone that typically includes steps, active energy, and any sleep data your phone or other apps record. An Apple Watch simply adds richer sleep and HRV data.
How do I cancel my subscription?
In your iPhone settings, not through us — which means no retention hoops: open Settings → [your name] → Subscriptions → Liora → Cancel. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge. You keep access until the period runs out. Note that deleting the app does not cancel a subscription. Refund requests go through Apple at reportaproblem.apple.com.
How much does Liora cost, and when will I be charged?
$8.99/month or $59.99/year, each starting with a 7-day free trial. You’ll see the exact price and renewal date before the trial starts, and we remind you again 24 hours before the first charge. After that it renews at the same price each period until you cancel. No hidden tiers, no surprise price jumps.
How do I delete my account or export my data?
Both are self-service, right in the app: Settings → Export my data gives you a complete JSON file via the iOS share sheet; Settings → Delete my account permanently deletes your account and data — no support ticket, no email required. Deletion is irreversible, so export first if you want a copy. If your subscription has merely lapsed, your data is preserved until you choose to delete it.
I had a hysterectomy / I’m in induced menopause — will this app work for me?
Yes — you’re who we built it for, too. Liora never assumes you have periods. Surgical menopause, induced menopause, and no-period paths are first-class options in onboarding, and you can change your stage anytime. “I’m not sure” is also a fully supported answer.